Help
Support and policies
Answers for report generation, payments, accuracy, privacy and support handoff.
How reports work
- Paste a listing URL, add any known vehicle details, then purchase the report when the draft looks right.
- The platform generates a structured report with fair-value guidance, red flags, comparables, and negotiation advice.
- Completed reports remain available from the dashboard and report history.
Payments and refunds
- Reports are bought one at a time. Mobile purchase flows are not part of v1.
- Refunds are reviewed through support and, when approved, are processed back to the original payment method. Refund status is shown against the affected report and may take a few business days to appear on the card statement.
- Failed payments keep the report awaiting payment so checkout can be retried without creating duplicate report drafts.
Accuracy and disclaimers
- This report is general information only and is not a substitute for an independent mechanical inspection, PPSR check, or professional advice. Verify all figures and the vehicle's condition independently before purchase.
- Confidence ratings reflect available listing detail, comparable data quality, and uncertainty in the generated analysis.
- Private-sale checks such as PPSR, registration, roadworthy status, and independent inspection remain buyer responsibilities.
Data privacy
- Your reports, listings, uploads, and payments are private to your account.
- Deleting your account anonymises your personal details; report and payment records are kept only where required for accounting and audit.